Refund policy
We built FarSwing to make your toughest jobs easier. If it doesn't deliver on that promise, we'll make it right.
100-Day Money-Back Guarantee
You have 100 days from the date of delivery to try your FarSwing on real work. If it doesn't earn a permanent spot in your toolbox, return it for a full refund.
- No restocking fees
- No "must be unused" clause — go ahead and put it to work
- No lengthy questionnaires
How to Start a Return
- Email support@farswing.com with your order number and a brief note about why you're returning the item.
- Our team will respond within 24 hours (Monday–Friday) with return instructions and the return shipping address.
- Once your return is received and inspected, we will process your refund within 5 business days.
- Refunds are issued to the original payment method. Please allow 3–10 business days for the funds to appear, depending on your bank or card issuer.
Return shipping costs are the customer's responsibility unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us at support@farswing.com within 14 days of delivery with your order number and a clear photo of the issue. We will arrange a free replacement or a full refund at your preference — no return shipping required in most cases.
2-Year Warranty
Every FarSwing is backed by a 2-year warranty against manufacturing defects from the date of purchase. If your tool fails under normal use within the warranty period, contact us with a photo or short video of the issue and we will send a free replacement.
The warranty does not cover:
- Damage caused by exceeding the rated maximum torque
- Damage from misuse, modification, or improper storage
- Normal cosmetic wear and tear
Exceptions
The following are not eligible for return or refund:
- Returns requested more than 100 days after delivery
- Items returned without first contacting support@farswing.com for authorization
- Items damaged due to misuse or operation outside stated specifications
Order Protection
FarSwing reserves the right to require a physical return before issuing a refund, particularly for high-value orders or orders that have been modified or partially cancelled after purchase. This policy exists to protect both our genuine customers and our business from fraudulent activity.
Contact Us First
Before disputing a charge with your bank or card provider, please give us the opportunity to resolve the issue. We respond to every email within 24 hours and resolve the vast majority of concerns the same business day.
Email: support@farswing.com
Response time: Within 24 hours, Monday–Friday